Payment conditions

TERMS AND CONDITIONS:

Payment Policy:
– No fee is applied for payment made by Visa/Master/American Express card
– All Promotional rates are exclusive of 10% tax and 5% service charges.

Check-in/out Policy:
– Check in: from 14:00;
– Check out: no later than 12:00;
– Early check-in: subject to room availability.

Late check-out policy:
– Late check-out is subject to room availability
– 12:00 to 17:00 check-out: 50% room rate surcharge
– After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Children Policy:
– Child under 5-year old: free of charge.
– Child from 5-year old to under 12-year old: surcharge $10/person/room/night.
– Child from 12-year old or extra Adult: surcharge $15/person/room/night.

Cancellation/Amendment Policy: This policy defines how to handle cancellations:
– If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 72 hours including reservations made within that time, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable
* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at [email protected]  when you receive your money back.

Complaints or Comments:
We take our guest satisfaction very seriously. Any complaints or comments regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in writing to Managing Director at  [email protected]